Terms & Conditions

This website is operated by Balmoral Company Australia. Throughout the site, the terms "Balmoral Co: “we”, “us” and “our” refer to Balmoral Company Australia. Balmoral Co is an electronic retail store displaying and selling online the products of Balmoral Company Australia.  Balmoral Company Australia offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Before visiting our electronic retail store and browsing around our website, we would like you to consult the following terms and conditions applicable to those of the Balmoral Co electronic store available at www.balmoralco.com By using this website or placing an order through it, you are consenting to be bound by these Terms and our Policies (Privacy Policy, Cookies Policy, Personal Data Protection Policy).



Sale of items through this website is carried out under  the Balmoral Company Australia, an Australian company with registered office. You may contact our customer service department by sending an email to info@balmoralco.com


The Balmoral Company Australia guarantees the quality, completeness and validity of the information provided on its website, as well as the material characteristics of the products. We have made every effort to display as accurately as possible the colours of the products that appear on www.balmoralco.com However, we cannot guarantee that your computer monitor’s display of any colour will be accurate.

The Balmoral Co store offers products for sale that are not in stock and our products are being produced one piece at a time.

Purchase for personal use only

You may purchase Balmoral Co  products for personal use only and not with the intention of resale. By placing your order, you are certifying that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

Payment methods

Currently our electronic retail store supports the following payment methods:

Credit & Debit Cards (Visa, Master Card, Amex, Discover, Diners & Jcb), Paypal and Afterpay. Balmoral Co electronic retail store has taken all necessary steps to secure your transactions through your cards and all credit & debit cardholders are subject to validation checks.


All orders placed will be shipped within 2 business days. 

Delivery timeframes

The above timeframes are to be used as a guide only and commence from the date of dispatch. Balmoral Co will do its utmost to meet the indicated delivery times but is not held responsible for any delay caused by the postal service or customs clearance. If delivery is attempted and nobody is available to accept the parcel, in most cases it should be held at your local postal facility for a period of time. If you are not contactable and your parcel is unable to be delivered, it will be returned to us and we’ll then contact you to arrange alternate delivery.

Damaged or missing goods

We take great care to ensure that products are packed securely so they arrive at your door in perfect condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods to our postal address.
Please note that if an item has been lost/stolen in transit, a replacement of the product will be organised at our discretion.

Governing law & jurisdiction

These terms and conditions are to be construed in accordance with the laws of Australia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the courts of Sydney, Australia.

Errors, inaccuracies and omissions

Occasionally there may be information on www.balmoralco.com that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Contact information

Questions should be sent to us at info@balmoralco.com