Returns & Exchanges

Should you wish to return your purchase for refund or exchange just send it back to us within 60 days of purchase. Please email us at to start the returns process. 



Once a return for refund has been received in original condition, the refund will be processed to your Credit Card or PayPal account within 3-5 business days of the item being received by Balmoral Co.


In the case of an exchange, the cost to ship the new/replacement item out to you is the same as per our regular shipping structure and is dependant on where you call home.  If there is a price difference between the item purchased and the one you wish to exchange it for, we will credit or debit the credit card used on the initial purchase, or request the amount from your PayPal account to cover it.

Shipping fees

We will provide a full refund on all purchases but any shipping fees aren’t refundable. This applies to any shipping costs incurred on the original order, as well as the return shipping for refunds. Faulty products will not be charged additional shipping.

Please don't hesitate to contact us on should you have any questions.